It’s good to know that if I ever brick one of my iThings, the staff on the other end of the line will remain calm and professional. It’s nice, however, to know that it won’t be a completely foreign experience. I will be able to count on familiar things like passing the buck, (blaming the problem on third party software), and the best standby of all, the hold button. I got a good laugh out of this.

Apple Customer Support Staff Remain Calm Under Pressure